on 06-03-2023 09:36. 2. Browse Virgin Media Virgin Media. I haven't received any information regarding the delivery apart from the initial email on the date of order. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. Fastest WiFi guarantee of any major provider. Your account details. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. In other words, your broadband should work. Start by checking the power light. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Hi, Yes , you would need to contact our movers team, they should be able to add your address to a database and allow you to move your service is there. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Yesterday two Virgin engineers replaced our previous hub with a Virgin Hub 3. There is nobody else logged in. 9% reliable. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Reset Hub password. Options. The Virgin brand was born in 1970 when Richard Branson and his friend Nik Powell launched a mail order record business and chose the name Virgin, because they were entirely new to business. We live in the upstairs flat of a house and we have arranged to have fibre installed at the property. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. You can also find the instructions on our website: Quickstart Guide - Installing Virgin Broadband; Quickstart Guide - Installing Virgin TV With our QuickStart self-install kit, the clue is in the name! This is a fast and easy way to get your home broadband setup, with no drilling or technical know-how needed. However, if you need a new line installed, you’ll need to pay a fee (£60 for line installations, up to. Sky Ireland and Virgin Media Ireland have just signed a significant wholesale network access. Fast fibre - max speeds of 76Mb. If you have an other QuickStart installation from Virgin Media,. Book the date for the transfer. Routing a /64 over a Wireguard VPN to a Linode VPS gives me 350Mbit,. Get the right broadband deal. Virgin media are scammers in QuickStart, set up and connections 12-10-2023; Virgin Media Delay - 6 to 8 Weeks (for now. No engineer. . First of all, have a look at all the current Sky broadband and TV deals available in your area. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. 1. Then enter your email address, and click on email me my new label and follow the instructions. From £ 38 a month. Regards. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. Hi, I recently get my VM QuickStart kit, but it seems my wall plug is not working properly. Email. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Let's get you set up with QuickStart. I ordered a QuickStart broadband package on 28th Sep and it is to be delivered on 13th Oct, tomorrow. After the minimum terms end, your Entertainment Membership auto-renews at £9. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 15 for missed appointments and £5. Most areas where Virgin broadband is available can access its gigafast Gig1 full fibre service, with speeds of 1130Mbps. I have been in a dispute with Virgin Broadband for 4 years now. Virgin Fibre Areas only. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. It’s also worth keeping an eye out for time-limited sales that’ll bring down the monthly cost of your broadband. . New kit has arrived, including a hub, a TV box, a. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. Step 1: First set up your home broadband. For broadband customers, Prime Video is €5. Broadband QuickStart, set up and connections Will I be able to use QuickStart? Options Will I be able to use QuickStart? Go to solution l3rett Joining in. Call the pre-installation and delivery team on 0800 052 1734. I have no idea how to connect the broadband box as the instructions show a wall socket which my living room doesn't have. 99 a month). . I have not received other information other than a copy of contract and an email titled "your virgin media order". Just joined. Virgin Media engineer installation. Reply. Find your nearest store. Virgin media are scammers in QuickStart, set up and connections 12-10-2023; Virgin Media Delay - 6 to 8 Weeks (for now. 86% network reliability, so the whole household can scroll, meme and stream. M350 – 362Mbps, great for gamers, video streamers and at-home workers. Alternatively, you can call us on 789 from your Virgin Mobile phone, or 0345 6000 789** from any other phone and we'll be happy to help. TV. These simple tips will allow your hub to operate to its full potential and transmit the best WiFi signal. On Saturday 29 October 2022 (AM), yes FIVE WEEKS AGO, Virgin Media came and installed a box ILLEGALLY in my property, when nobody was home. For example newer versions of alarms and energy monitors may connect to your broadband. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. I’ve put in 2 complaints, spoken to the pre installation times many times, get apologies but nothing actually happens. If you do need an engineer, they will contact you 24-48 hours before your appointment to confirm. A simple VM obstacle, that might be your first hurdle, is if your new address appears on the VM address lists. Check it's plugged in. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Options. Virgin Media: Up to 83%. Alternative phone number. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Let us know how the appointment goes. Early Disconnection Fees - Classic contracts. No joy, engineer came 2 days later and check, double checked cables etc. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. . Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. In response to Robert_P. Installing Virgin Media broadband for the first time Follow our step-by-step guide to get the new Hub set up in no time. VM will usually only supply a Quickstart to a property that had VM previously. 99 a month (usually £9. Available with M50 broadband or faster. We do broadband. Up to 3 WiFi Pods if needed. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023Broadband wayleave contract in QuickStart, set up and connections 11-09-2023; Re: Delayed installation in QuickStart, set up and connections 21-08-2023; Cannot get outside installation arranged in QuickStart, set up and connections 18-08-2023; Virgin Wayleave Agreement in QuickStart, set up and connections 29-07-2023on 10-02-2022 17:26. Apps and extras. 5 million households can access the UK’s fastest widely-available broadband. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Thanks for your post and a warm welcome to the Community Forums. When you’re booking your move, let us know if you want to choose a new package for your new home. 1 month. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Joined VM with the quick start setup however when moved in there was no virgin cabling done so no endpoint to connect new router to. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. The app’s available to all Virgin Media Broadband customers. Pay As You Go SIM Cards. 0 and V6 box with Powerline. This can happen after a software upgrade. 99 to £24. All you need to do is: Pick a BT package and sign up, and choose your installation date. NOW Broadband is a good provider to sign up to if you’re looking for a short-term broadband connection without having to pass a credit check. Virgin offers speeds ranging from just 50Mbps to over 1000Mbps with its Gig1 package to all its customers. 1 ACCEPTED SOLUTION. Virgin Fibre Areas only. The top speed you'll be able to get will depend on where you live and what connection there is to your home. spent 5 mins installing it. M250 Fibre Broadband – average download speeds of up to 264Mbps. Hello, Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone. When and how to switch differs based on your current provider, and the type of broadband you want. Joining in. Hi. Now nearly a week without internet I’m still no further forward. Please, visit this link with our updated plans and call charges for landlines so you can view all that applies on our new Chatter plans. 5Gb. This means that the signal travels out into the room, and not into the floor. Reply. Each time the same result - some basic settings are reset (SSID, wifi password, hub admin password all restored to default), but as soon as I look at the. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Step by step guide to self installing your Virgin Media broadband Hub 4. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. This is what I tried to enter. on 18-09-2023 18:17. Please look out for the purple envelope in the top right of your screen. In your 'My Virgin Media' home page, select the 'Update settings' button and then the 'Account details' button. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. QuickStart | Self-install your Virgin Media services. per month. Early install text in QuickStart, set up and connections 17-04-2023; My ntl email has also been hacked along with other sites in Email 02-04. in QuickStart, set up and connections 22-07-2023; Repalcement Isolator Cable in QuickStart, set up and connections 18-06-2023; Replacement coaxial cable in QuickStart, set up and. You have to cancel one contract and start another one in the new name. . Step by step guide to self installing your Virgin Media broadband Hub 4. If your property is already connected to our network, you could save on installation fees and hit the ground running with our QuickStart self-installation kit. Failed install. 0. Equipped with a lot of courage, audacity and youthful self-belief, the mail order business evolved into Virgin Records with a record shop on Oxford Street. Verified Reviewer. Call the pre-installation and delivery team on 0800 052 1734. I am paying £30 for 200meg (free upgrade from 100meg a few months back) and unlimited calls. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. It this still doesn't work, do a hardware reset on your hub ensuring you hold the reset button for a full 45 seconds. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Multiple broadband speed tests over time can show if and when speed fluctuates. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin. Virgin Media broadband is 99. Can I have a engineer appointment? Thanks in advance. 2. Virgin Media owns and operates its. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Hi there. These tariffs are designed to give long-term consistently cheap prices. 4% and 4. in QuickStart, set up and connections a week ago; Hub not delivered in QuickStart, set up and connections 30-09-2023; Lost my daughters secondary email in. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and. Here's the fun part; the service isn't live and all the AI's who pick up the. 0 once you have your Quickstart box. Go to Account settings, then Account details b. Up to 3 WiFi Pods if needed. External Cabling Work. Have you changed it when it was installed? If so the only way to get back to the settings password on the bottom of the hub is a pin hole reset. TV on the go. I'm concerned because its a town house (essentially terraced with houses connected on either side) and has a concrete driveway at the front with no. Ends 11. 0 Kudos. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. All in one super nifty tool. Get a £50 voucher with Virgin Media promo codes for broadband and more. o Look at the breadth of broadband offers to suit your. Double-check the provider and package you've chosen for welcome deals, all-inclusive money-saving bundles, or other incentives to sign on the dotted line. Hi, I filled out the forms to be set up for a new virgin media package for broadband and received an email saying "Thanks for choosing - 5256834 on 24-01-2023 12:33. The pre-installs team can be reached on 0800 052 1734. Sky’s. We get a constantly flashing green. I’m also not sure where the. 0 Kudos. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Please call us on 0800 0643840. TV. QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. " Based on this, I continued with the order and delivery was set 1st June. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. This particular tariffs gives a huge 264Mbps average download speeds, 25Mbps upload speeds - and there aren. NOW Broadband no contract broadband. 1/10. Recycle or return your kit. I'm a current virgin media broadband customer due to shortly move house. 11Mbps. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. 24 for the missed appointment. Recently signed up as a new customer with the Hub 5x. Trying to set up a TP mesh system and it’s asking for what type of connection I have. The installation should take around an hour. Hi, I got my quick start broadband package earlier today and have been trying to set it up. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. TL333. Done! Many thanks. Avg. However, many people may just prefer Sky due to its TV packages. £5. These 10 number buttons are arranged like the numbers on a touch-tone telephone. Great for everyday home use. Failing this, change the DNS of the computer / mobile etc to any Public DNS E. TiVo. When I tried contacting support it refered me to bus. Main phone number. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Virgin Media M250. Shell offers a wider choice of 100Mbps, 200Mbps, 300Mbps, 500Mbps and 900Mbps. Call the equipment activation number they may be able to help. Joining in. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. 17ms Latency & 0. Options. 2. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. Go to solution. Monday - Sunday 7:00 am - midnight EST. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Average download speed 108Mbps and Talk More Weekends. Available with M50 broadband or faster. After this, your order passes to HDNL, and if they try to deliver when no one's at home, they’ll leave a card with their telephone number for you to arrange another day. Options. on 18-01-2023 20:59. That means over 15. Plus, we won’t put up your prices mid-contract like other major providers. Compare our cheapest broadband packages for November 2023 starting from just £17. With our QuickStart self-install kit, the clue is in the name! This is a fast and easy way to get your home broadband setup, with no drilling or technical know-how needed. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 4Mbps in March 2023. Thanks for your reply. 99 a month. Installing V6, Hub 3. Broadband, TV and Landline offers. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘on 19-05-2022 12:58. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. You’ll currently pay £45 per month for Gig1. To find the best package available in your area and save money, start by using our Broadband Comparison Tool. 1 ACCEPTED SOLUTION. Virgin Media Gig1 Fibre Broadband (avg upload speed 104Mbps) vs UK 24-hour average upload speed (15. Wall plug also looks different - it is an "openreach" and it has different socket so I bought adapter to plug a hub, but still there is a problem. How do we have these moved or removed? in QuickStart, set up and connections yesterday; Just moved in, trailing cable to router, no internet in QuickStart, set up and connections Saturday; Installation in QuickStart, set up and connections Saturday; Need an engineer and cant create a My Virgin account to do it in QuickStart, set up and. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. madmaciek21. All in one super nifty tool. eir TV and broadband from €49. 11,466,000 customers planning to switch x £162 per average saving according to saving calculations in March 2023 = £1. however there is virgin media box already present at the proprty along with bt openreach connection. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. Well, I waited all day and no delivery. ) in QuickStart, set up and connections 13-09-2023; Cancel or Downgrade Package Deal in QuickStart, set up and connections 12-09-2023; Missing credit, house move nightmare in QuickStart, set up and connections. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Browse Virgin Media Virgin Media Community. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. TV on the go. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. on 20-02-2023 10:58. Here’s how much we’ll credit you for the following service issues: £9. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and connections 07-10-2023 Install confusion in QuickStart, set up and connections yesterday; Broadband and Tnt Sports in Networking and WiFi Tuesday; Connection Help in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 29-09-2023; Rescheduled Installation in QuickStart, set up and connections 25-09-2023 This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Superfast fibre - usually with top speeds of 1,000Mb. Very Insightful Person. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi ThursdayInstalling your Hub 3. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Virgin TV 360. We look after your details carefully. The external and in house install are both done, drop cable in, line active, engineer telling me that a green light on my router means that there is in fact a connection. I've been waiting 16 days since receiving my equipment for the Netflix activation email to be sent to me. I have set up my QuickStart HUB5 and it’s just constantly flashes red. £8p/m extra or included with Gig1 or Volt. £8p/m extra or included with Gig1 or Volt. 59pm Tue 28 Nov. Power off your modem and remove the backup battery if it has one. £12/month (£9. 0 once you have your QuickStart box. They say they signed up my son for a broadband service; but they never did; yet they invoiced him. V6. QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. on 17-01-2023 07:50. The following activities are performed by your Broadband Specialist: • Assist in assessing your site for Broadband Connectivity • Assist in identifying and overcoming challenges for establishing connectivity5G home broadband deals are fast becoming a viable alternative to fixed-line broadband packages. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. We have articles, videos and. Turn on Bluetooth on your phone and wait until Deco’s LED light pulses blue. The service status in our area shows no issues. Lx2. Call a sales rep: 1-888-285-1876. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. There will be a charge of £25. Essential broadband plus with Stream . 4. Blinking green. No landline. Reply. I have not had broadband since early December 2022. Full fibre connection. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Sky, TalkTalk, Plusnet, EE, Vodafone, Now Broadband), sit back and relax –. Pay Monthly SIMs; Family Plan; Learn about mobile. Basic speed - with max speeds of 17Mb. bOnline Unlimited Ultrafast Business Fibre 330. We’ve been recognised year after year for providing the fastest widely. and TV too…. Now nearly a week without internet I’m still no further forward. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Switching timescales. If you’re having any hiccups, check your QuickStart guide. I ordered a quick start self set up kit and I have still not heard anything about my delivery after the best part of 2 weeks - the package did not turn up on the expected delivery date. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. £8p/m extra or included with Gig1 or Volt. Compare broadband. Virgin Media boasts faster speeds, but with a higher price tag to match. Available with M50 broadband or faster. This is the same on Ethernet and wifi. £8p/m extra or included with Gig1 or Volt. Further exclusions & legal stuff apply. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. 50 per month. Follow the on-screen instructions that appear. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. It won't connect if you're on mobile data, VPN or a different WiFi network. In this article, we will learn about the different options to install. Prices start from £12/month for 38Mb fibre. Suddenly this morning we have a green flashing light with no internet. I have no tracking details either. scooby565456 1 ACCEPTED SOLUTION. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. however there is virgin media box already present at the proprty along with bt openreach connection. Hello, I renewed and upgraded my contract recently which now includes Netflix within my Virgin bill. The QuickStart pack is supposed to arrive tomorrow however, I have had no update on the order - 5436810. Switch broadband in three easy steps. There is a bug here, or a cookie issue here, clearing caches and data doesn't help either. Quick start kit not delivered. VirginMedia. You simply plug the kit in, preferably somewhere out in the open, and connect!The following providers frequently offer broadband with free setup: Plusnet. com provides two different latency measurements for your internet connection: “unloaded” and “loaded” with traffic. Providers with smaller out of contract price increases. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. for 9 months then. Next. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Only one port can be used on any VM hub while in modem mode. Plus, if your. To get the most out of your broadband across the Virgin Media home move follow these steps: o Head over to SlothMove’s moving home platform; o Enter your info (name, previous address, new address etc…) o Select who needs to know you’re moving and what services you’d like to set-up. Hi there, I placed an order for WiFi package on Tues 21/11 and chose the delivery. Dave. Step by step guide to installing your Virgin Media broadband and Hub 3. £8p/m extra or included with Gig1 or Volt. From April 2023 that will change, Ofcom said today. QuickStart, set up and connections. However, the government’s. We’ve also made setting up your broadband easy with our QuickStart self-installation kits. Received the quick start installation kit and followed the steps but no internet connection. 230+ channels. not sure if virgin media can connect broadband and telephone before the install date. UW. 00 Setup costs.